Tickify Terms & Conditions of Sale

TICKIFY.IO PTY LTD (ABN 11 655 797 809) (“Tickify”) provides ticketing services, including the sale and distribution of tickets, as provider for the venue, promoter or person responsible for holding the relevant event (the “Seller”). In providing these services, Tickify owns and operates Tickify (the “App”) and Tickify.io (the “Site”).

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from Tickify, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

Tickify may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) (“Seller’s Terms”). The Seller’s Terms may be disclosed as part of the event information on Tickify’s App and/or website at the time of purchase. The Seller’s Terms are also available from Tickify on request.

Tickify acts as provider for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Tickify otherwise has no liability to you.

Without limiting other remedies, Tickify may limit, suspend or terminate the Tickify account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For clarity, Tickify may limit, suspend or terminate the Tickify account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account.

1. Tickify sells tickets and Non-Ticket Items on behalf of Seller’s and other third parties which means Tickify does not determine the ticket prices and booking fees. Each purchase may attract a service fee, which is inclusive of GST and booking fees. All tickets and products listed on Tickify are priced in currency related to your selected region.

2. Seller’s may change prices at any time. Prices may vary for different ticket allocations, for promotions, special offers for presale customers, and Seller’s may adopt a flexible pricing model and adjust prices to reflect demand at any time. Unless required by applicable law, you will not be entitled to a refund or credit if (i) the price you paid for a ticket was at any time before you purchased your ticket less than the price you paid; or (ii) the price of any other ticket to the relevant event (whether in the same location or price category or otherwise) is subsequently reduced after you purchase your ticket.

1. Tickify does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Tickify will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Otherwise, you must apply for a refund by the earlier of: (a) 1 week after notification of the reschedule or relocation. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund;

2. If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither Tickify nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;

3. If you can not log into the Tickify app and are unable to access your tickets, Tickify will only replace tickets if proof of purchase can be verified, and if you give reasonable notice before the event. Tickify may charge a reasonable fee for the replacement of tickets.

4. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;

1. The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. This action does not constitute a refundable event.

Admission to an event is subject to the Seller’s Terms.  In particular, the following form part of the Seller’s terms unless otherwise specified:

1. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.

2. If you arrive late, you may not be admitted until a suitable break in the event.

3. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).

4. You may be required to submit to a search of your person and/or possessions before entering the event.

5. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Tickify to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation.

6. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.

7. You are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.

8. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases.

1. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, Tickify has robust methods to verify the authenticity of tickets and are able to detect duplicated/fraudulent or tickets which have not been purchased from Tickify or other authorised points of sale. 

1. Tickets may not, without the prior written consent of Tickify and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Tickify will use reasonable efforts to notify you of such action.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

1. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Tickify at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.

1. While Tickify takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Tickify may cancel an order made as a result of any such error, although in the case of a pricing error Tickify will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

1. If an error on your behalf results in Tickify reprocessing the ticket transaction at your request, Tickify may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or merchant fees charged to Tickify by a third party.

1. Tickify sells tickets coupled with other offerings from Seller’s such as VIP experiences, music, merchandise etc. Tickify cannot be held liable or responsible for the non-delivery of any goods or services that have been coupled with Tickets as we have no oversight over how the fulfilment or delivery of these packages are managed. It is a condition of sale that all claims about non-delivery of VIP packages must be taken up direct with the Seller. Please contact us for the Seller’s details in this instance.

1. For inquiries or complaints regarding the sale and delivery of tickets please contact us by email at support@tickify.io.

2. For inquiries or complaints regarding the staff and / or amenities at a venue or event, please contact the venue management or Seller.

3. For inquiries or complaints regarding the artist’s performance, sound or lighting or production quality, please contact the Seller.

1. When We process your order We collect your credit card and personal information in accordance with Our Terms and Conditions and our Privacy Policy 

2. If you are concerned about using your credit card online please contact us for assistance.

3. If you deny or dispute a charge on your credit card made by us, please contact us immediately. We consider credit card fraud to be a serious offence and we aim to prosecute each case to the fullest extent possible.

1. The images, text, logos and artwork contained within the App and the Site are copyright to Tickify and/or the relevant licensors. All rights are reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise transmitting in any form or by any means in whole or in part is prohibited. 

1. You accept that the Internet is not always reliable and that system outages may occur.

2. Save to the extent set out in the Competition and Consumer Act 2012 (Cth) (including the consumer guarantees under Australian Consumer Law) or otherwise permitted by law, We will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your purchase of any tickets or your access to, or use of, or inability to use the App and/or Site and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not we know of the possibility of such damage.

41. These Terms and Conditions shall be governed by the laws of the State of New South Wales, Australia but legal proceedings may be commenced in any Australian State or Territory.

42. Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties which we provide under this Agreement. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Tickify or refer to www.liveperformance.com.au.