Privacy Policy

1. Information We Collect

1.1 Information You Provide

The kinds of personal information that we collect will vary depending upon our interaction with you but may include:

• your name, address and other contact details (like your telephone number);
• your email address;
• your date of birth;
• your gender;
• transaction details relating to any purchase(s) that you have made with us or that have been made on your behalf;
• credit card details, if you make a purchase with us or choose to have these stored in your Tickify user account to make the checkout process faster;
• any preferences that you select; and
• any other personal information which may be required in order to facilitate your dealings with us.

1.2 How we Collect Information

Generally, we collect personal information when you:

• make a purchase through our network which includes our website, mobile site and Tickify App;
• register an account via Tickify mobile App;
• participate in a Tickify or partner survey, competition, promotion or other marketing campaign;
• indicate that you wish to receive news, offers or other marketing material from Tickify;
• sign up to a waitlist or an event;
• use certain features accessible from the Tickify App;
• make an inquiry or a complaint;
• have other dealings with us, for example, via social media or in person, over the phone or when you write to us.

In certain circumstances, we may also collect personal information about you in the course of combining and analysing different data sets which, in and of themselves, may not contain personal information.

1.3 Information We Automatically Collect

• Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, and unique device identifiers.
• Usage Information: We collect information about how you interact with our app and/or website such as the pages you view and the actions you take.
• Location Information: With your consent, we may collect information about your precise location using GPS and other technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving our Services: To deliver, personalise, and enhance your experience with Tickify.
• Communicating with You: To send you updates, marketing messages, and information about events.
• Analytics: To analyse usage patterns and improve our services.

3. Information Sharing and Disclosure

We may share your information with:

• Event Organisers: To facilitate the ticketing process.
• Service Providers: Third-party vendors that help us provide our services.
• Legal Compliance: In response to a legal request or to comply with applicable laws.

5. Your Choices

• Account Information: You can update your account information by logging into your account settings.
• Marketing Communications: You can opt-out of receiving promotional emails by following the instructions in the emails or Tickify App settings.
• Account Deletion: You have the choice to terminate your Tickify account. How to delete your account:
  1. Open the app
  2. Log in
  3. Go to Settings page
  4. Click on Delete Account tile
  5. Select option to hard delete or soft delete
  6. Confirm

6. Security

We take reasonable measures to help protect your information from unauthorised access, use, or disclosure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The date of the latest revision will be indicated at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@tickify.io.